Privacy Policy

LAST UPDATE OF THIS PRIVACY POLICY on September 3rd, 2023

BEFORE USING THIS WEBSITE OR SUBMITTING PERSONAL INFORMATION VIA THIS WEBSITE, PLEASE READ THIS PRIVACY POLICY CAREFULLY.

This Privacy Policy describes the practices of Martin Heart Travel (“Company”, “we”, “us”, “our”) with regard to the collection, use, and disclosure of personal information that you may provide to the Company, whether via martinhearttravel.ca (this “Website”) or otherwise. The Company has implemented this Privacy Policy to demonstrate our commitment to protecting your personal information (as defined under the Personal Information Protection and Electronic Documents Act (Canada) (the “Act”). The Company complies with Canadian Federal and applicable Provincial privacy laws and regulations including the Act.

1. LINKS

This Website may contain links or references to other websites. This Privacy Policy applies only to this Website and not to websites of other companies, organizations or entities to which our Website may be linked. You must check on any linked websites for the privacy policy that applies to that website and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked website. These links to third party websites are provided as a convenience and are for informational purposes only. The Company does not endorse, and is not responsible for, these linked websites.

2. ACCEPTANCE OF THIS PRIVACY POLICY

By using this Website, you signify your acceptance of this Privacy Policy, and you adhere to the terms and conditions posted on this Website. By submitting your information to the Company (via this Website or otherwise), you agree that it will be governed by this Privacy Policy.

Although you are not required to register to access this Website, you may be asked to provide us with personal information when you visit certain sections of our Website. Your use or access of this Website signifies your acknowledgement and consent to the terms of this Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use this Website. Your continued use of the Website signifies your acceptance of these terms and conditions, and any changes in effect at the time of use. Each time you submit personal information via this Website, you consent to the terms and conditions of this Privacy Policy.

3. COLLECTION OF PERSONAL INFORMATION

Personal Information is information about you that identifies you as an individual, for example, your age, name, address, e-mail address, or telephone number.

We collect information that you voluntarily provide to us through bookings and purchases on this Website, responses to surveys, search functions, questionnaires, feedback, and the like. We may also ask you to provide additional personal information such as your e-mail address if you want to obtain additional services, information, participate in a contest or to resolve complaints or concerns.

4. HOW DOES COMPANY USE AND DISCLOSE INFORMATION GATHERED ABOUT ONLINE VISITORS?

Before forwarding us any personal information, please be advised that any information gathered on this Website may be used in the aggregate for research and development relating to this Website and/or for future site development and, if you ask us to, to send you promotional materials. In particular, we may use information gathered about you for the following purposes: to monitor interest in our range of products and/or services and to assist us to tailor the content of this Website to your needs by collecting information about your preferences through tracking of patterns page views on this Website; to create a profile relating to you in order to show you the content that might be of interest to you and to display the content according to your preferences; and, in circumstances where you have indicated that you wish to receive additional information, to send you information about us and promotional material about our products and/or services together with details of any offers we may have available from time to time.

Disclosure of Information

The Company will not disclose personal information that you provide on this Website to any third parties except: i) to the Company’s agents, subcontractors or third party service providers in accordance with the terms of this Privacy Policy, ii) to process bookings and transactions purchased on this Website that require information to be shared with a third party, iii) to comply with legal requirements such as a law, regulation, warrant, subpoena or court order, and/or iv) if you are reporting an adverse event, in which case the Company may be required to disclose such information to bodies such as, but not limited to, Canadian and/or international regulatory authorities. Please note that any of these disclosures may involve the storage or processing of personal information outside of Canada and may therefore be subject to different privacy laws than those applicable in Canada, including laws that require the disclosure of personal information to governmental authorities under circumstances that are different than those that apply in Canada.

Booking and Purchasing Retreats

We may collect, use or disclose your personal information, either directly or through our travel and booking agents and partners, for the purposes of offering or booking a retreat or event and any related products or services (a “Retreat”) on your behalf, such as your name, age, address, phone number, e-mail address, residency, emergency contact information, passport information, medical information, insurance details, special requirements, trip destination information, and payment-related information. This personal information enables us to provide you with Retreat information, book accommodations, travel activities and other products and services, and process payments and refunds.

If you book a Retreat, we may rely on local service providers; accordingly, we may be required to provide certain personal information to our service providers for the purposes of administering and conducting the Retreat. For example, if you book hotel accommodations through us, we will be required to provide certain personal information to the hotel for the purposes of securing your room. When you book a Retreat with us, you consent to collection, use and disclosure of your personal information by us and the corresponding collection and use by the relevant travel partners or suppliers for the purposes of administering and conducting the Retreat you requested.

Service Provider Arrangements

In addition to the third party suppliers described above, we may transfer your personal information to third parties who provide services on our behalf. For example, we may use service providers to authorize and process payments, host our customer service operations, serve advertisements on our website, send email or other communications, or run our contests and promotions. Your personal information may be maintained and processed by our service providers in other jurisdictions. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose your personal information for their own purposes.

Promotional and Informational Offers

Information submitted by you via the Website at the time of registration or submission may be used for marketing and promotional purposes by the Company provided notice of this fact is made available online. If you object to such use for any reason, you may prevent that use, either by e-mail request or by modifying the registration information provided. The Company uses reasonable efforts to maintain your information in a secure environment. If you have submitted personal information and want to change it or opt-out, please contact us as described below.

5. COOKIES

The Company, in common with many website operators, may use standard technology called “cookies” on this Website. Cookies are small data files that are downloaded onto your computer when you visit a particular website. You can disable cookies by turning them off in your browser; however, some areas of the Website may not function properly if you do so. Please review our Cookie Policy at https://www.movementtravel.com/cookie-policy/ for full details.

6. PROTECTION OF CHILDREN ONLINE

The Company considers the protection of children’s privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children nor do we allow them to become registered users of, or to request information through, this Website or help-seeking information lines.

7. ADDITIONAL TERMS FOR CERTAIN WEBSITES

The following additional information applies to this Website that requires registration. Generally, you are not required to provide personal information as a condition of using the Website, except as may be necessary to provide you with a product or service that you have requested.

8. PROTECTION OF INFORMATION

Our Commitment to Security

We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. The Company applies security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees or agents on a need-to-know basis.

Storage of Information

Personal information you share with us is stored on database servers at WP Engine and Amazon in US and EU data centres.

9. POLICY CHANGE

The Company reserves the right to amend this Privacy Policy from time to time, without notice. If we alter this Privacy Policy, any changes will be posted on this page of this Website so that you are always informed of the information we collect about you, how we use it and the circumstances under which we may disclose it. Such changes will NOT apply retroactively to information the Company collected before such change. Please check this Privacy Policy periodically, especially before you provide any personal information.

10. ACCESS AND CORRECTION

You may contact the Company’s privacy officer in writing to access, modify or correct inaccuracies in any of your personal information that is under the Company’s custody or control. At your request, the Company will take reasonable steps to update or correct your personal information in its possession. The Company is not responsible for removing your personal information from the possession of any third party who has been provided with your information in accordance with this Privacy Policy. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.